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Frequently Asked Questions

Below are a list of the more commonly asked questions about Bake Diary. If you haven’t found an answer to your question below, please get in touch with us.

Don’t want to search through the FAQs for an answer? Visit our facebook page, or drop our support team an email and we'll get back to you asap.

  • Does Bake Diary support other currencies?

    Yes, Bake Diary currently supports over 60 different currencies from across the world.

    These currencies include; Australian Dollar, Barbadian Dollar, Botswana Pula, Brazilian Real, Canadian Dollar, Central African Franc, Columbian Peso, Costa Rican Colón, Czech Koruna, Danish Krone, Eastern Carribean Dollar, Egyptian Pound, Euro, Georgian Lari, Ghanaian Cedi, Great British Pound, Guatemalan Quetzal, Honduran Lempira, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Indonesian Rupiah, Israeli New Scheqel, Jamaican Dollar, Japanese Yen, Kenyan Shilling, Kuwait Dinar, Malaysian Ringgit, Maldivian Rufiyaa, Mexican Peso, Namibian Dollar, Nepalese Rupee, New Zealand Dollar, Nigerian Naira, Norwegian Krone, Philippine Peso, Polish Zloty, Qatari Riyal, Romaninian Leu, Samoan Tala, Saudi Riyal, Singapore Dollar, South African Rand, Sri Lanken Rupee, Swedish Krona, Swiss Franc, Taiwan New Dollar, Tanzanian Shilling, Thai Bhat, Trinidad & Tobago Dollar, Turkish Lira, U.S. Dollar, UAE Dirham, Ugandan Shilling, Vietnamese Dong, Zambian Kwatcha, Zimbabwean Dollar

    If your currency isn't available, please contact us and we'll be more than happy to add it.

  • How much does it cost?

    As much as we would like to make Bake Diary free, there are unfortunately costs involved with keeping your data secure and the servers up and running. We did however try to keep it as low as possible as we know how hard you all work for your money.

    Bake Diary is a subscription based service that costs €6.95 a month or €69.50 per year.

  • Why do you ask for my credit card?

    We ask for your credit card to prevent interruption of your Bake Diary account should you decide to keep your account active after your trial period is finished. Your credit card will not be charged during your 14-day trial. If you decide that Bake Diary isn't for you, you can cancel anytime.

  • How does payment work?

    When you sign up to Bake Diary we will ask you to enter your credit card details but don't worry, you won't get billed anything yet. We offer a 14-day trial to everyone who signs up for the first time.

    You can cancel your subscription at anytime, if you do it before your trial period ends you won't get billed anything. If you choose not to cancel you will be billed your first amount after your trial period has ended. The amount you are billed will depend on whether you chose a monthly or annual subscription.

  • Can I change my subscription type?

    Yes, you can change your subscription package at anytime. If you decide to change from a monthly based subscription to an annual subscription your new subscription package will come into effect when your current one expires. Changing to an annual subscription package saves you money.

  • Can I cancel my subscription?

    We’d be really sad to see you go, but yes, you can cancel your subscription any time. You can simply cancel your account from the profile section within the app or send an email into support from the email address you registered with.

  • What method of payment do you accept?

    We currently support the ability to accept Visa, MasterCard, and American Express.

  • Do you store my credit card details?

    We do not store your credit/debit card details. Card payments are all processed through Stripe. Stripe is an online payments company that processes millions of euro a day in transactions and growing all the time. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. For more information click here.

  • Will it work on my iPad or Tablet?

    Yes, Bake Diary works across all your various devices. So whether you're on your smartphone, tablet or home computer, you will get the best experience possible while using BakeDairy.

  • Does it support other languages?

    At the moment English is the primary language that Bake Diary is available in. We will be adding support for other languages in future versions and will let you know as soon as we release them.

  • Where is the information stored and how safe is it?

    Ensuring your data is secure and backed up is extremely important to us. All of your data is stored securely on Microsoft Azure Cloud Services. Encrypted daily back ups of your data are also saved.

  • How many users can log on using my Bake Diary Account?

    You can have as many users as you want logged in to your account at any given time. We don’t charge extra for separate employee accounts.

  • Why is there a $1/£1/€1 charge on my card?

    When signing up, Stripe will send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized.

    Regardless of whether or not the authorization is declined, Stripe will reverse the authorization request immediately. However, even if the bank declines the authorization, some members may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement; depending on the bank, it will be removed from your statement in a few business days.

Got a Question?

If you’re still unsure about Bake Diary and would like to ask us a question, visit us on facebook or send us an email and we’ll be more than happy to answer any of your questions.

Contact Us